Data Protection

In accordance with the Organic Law of Personal Data Protection, 15/1999, TRAVELGENIO S.L., with domicile in c/Albasanz, 15, 2º Izq., 28037 Madrid, Spain (henceforth referred to as TRAVELGENIO), informs you, that when navigating the websites or (henceforth referred to as WEBSITES) or when making a booking, it is necessary to fill in certain basic personal data which will be processed automatically as well as manually, and which will be added to the corresponding data files, previously registered with the relevant authorities, of which TRAVELGENIO is the owner and for which it is responsible. TRAVELGENIO will ask clients to fill in some personal information, which is obligatory in order to complete the booking of the desired product.

The collection and automated processing of your personal data is used to maintain contractual relationships with TRAVELGENIO, and to process bookings, reservations, consultations and issuing of all types of tickets and vouchers for travelling – processing, administration, improvement and adapting of preferences and choices of products and services – as well as sending – by traditional or electronic means – administrative, technical, organizational and/or commercial information about the desired products and services as well as those offered by TRAVELGENIO and its partners. Additionally, personal data is collected with the commercial purposes of (i) those inherent to the activity of a retail travel agency; (ii) supplying this information to participants in the services booked by the user; (iii) verifying credit cards and other payment card services; (iv) studies of the usage of the services by users; (v) verifying, maintaining and developing systems and statistical analysis; (vi) advertising, promotional or commercial research activities; (vii) sending questionnaires, which are not obligatory to fill in; and (viii) receiving automatic phone calls (without human intervention) or text messages for direct sales, promotional purposes or purposes connected to the purchased service, including premium SMS messages. In any case, the user must respond by providing accurate data.

TRAVELGENIO reserves the right to exclude from its services any user providing false data, without prejudice to any legal action it may later undertake. Clients are required to submit all the necessary data in order to use its services, and TRAVELGENIO may deny registration if this is not done correctly.

The holder of this data explicitly authorizes TRAVELGENIO to hand over this data to all companies of its business group, and their branch offices, for the purpose of processing the data authorized by the user, as well as those other entities to which this data needs to be handed over in order to provide the services booked by TRAVELGENIO users, e.g. airlines, hotel establishments, wholesale hotel agencies and tour operators, or to carry out the uses authorized by the user contained herein. TRAVELGENIO may, and is obliged to, hand over personal data to other companies for the same purposes indicated in the previous paragraph. The holder of this data explicitly consents to the transfer or communication of this data, which is included in the above-mentioned file, to these companies. In any case, TRAVELGENIO guarantees the protection of confidentiality and security of personal data in international data transfers which may arise from these transfers of information. At the same time it wishes to warn the user that depending on destination, reservation and booking type, it is possible that personal data is transferred to companies in countries or of nationalities where the security of your personal data is not legally required. It is understood that the user implicitly expresses his/her consent to the transfer of any data required for the completion of the booking, reservation or consultation, tickets or vouchers to these companies or to the above-mentioned countries.

The holder of this data will have access to the data files at all times, and has the right to rectify, cancel or oppose this information according to the Data Protection Act, and to revoke their consent to the processing and the transfer of personal data. In order to do this, you will have to send a signed letter, showing your home address and attaching a copy of your national ID card or passport, to TRAVELGENIO S.L., c/Albasanz, 15, 2º Izq., 28037 Madrid, Spain.

Additionally, and in compliance with the agreement between the European Commission and the U.S. Customs Department about Aviation Security and Transport from 2001, the CLIENT, by booking plane tickets with destination and/or stopover in the United States of America, expressly authorizes TRAVELGENIO to pass on the personal data submitted by the CLIENT to the U.S. Customs Department, in order to improve aviation security.

TRAVELGENIO has applied the legally required security measures in its installations, systems, and folders. It guarantees the confidentiality of your personal data.

® 2009-2013 TRAVELGENIO S.L. All rights reserved.